Our Return and Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Return and Refund Policy at any time.



Nédapure make every effort to offer you quality products of an artisanal nature, in order to carefully meet your needs and guarantee the virtues of the properties of each product, therefore no return or exchange will be offered.

However, when the product is incorrect from the one that the customer ordered or when the item is damaged, the customer has to send photos or a video within 7 days after delivery that shows the item is incorrect or DOA (Dead On Arrival).

In this case, we will provide a refund/replacement for the product. The refund/replacement will be made at our sole discretion.

The customer shall return it within 14 days of order receipt by customers. We will ask the customer to send the product back to our office (the full address will be provided to the customer via email). In this case, the customer shall be held responsible for all the shipping fees.

In case, our customer support team accepts the return of your product.

  • The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
  • All customers must contact for approval before sending or returning any item to us.
  • com will not be responsible for the returned item without prior notification to

Note: reserves the right to any changes to the return policy. Any changes will be updated on our website.

Any sale or promotional items that are sold are non-refundable and non-exchangeable.

We will be happy to answer your questions if you would like more information before purchasing our products at the email address


We will refund your amount to the original payment method, once it has been processed.


The complete refund process normally takes about 15-30 working days from the date of confirmation of the refund.